Field-Service-Consultant Interactive Practice Exam | Reliable Field-Service-Consultant Test Cram

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Salesforce Field-Service-Consultant is a certification exam offered by Salesforce, which aims to test the knowledge and skills of professionals in the field of field service management. Salesforce Certified Field Service Consultant certification is designed for individuals who work with the Salesforce Field Service Lightning platform and are responsible for configuring, implementing, and managing field service solutions for their organizations. Field-Service-Consultant exam tests the candidates’ knowledge of field service processes, best practices, and the capabilities of the Salesforce Field Service Lightning platform.

Salesforce Field-Service-Consultant Certification is highly valued in the industry, as it demonstrates a professional's expertise in field service management. By obtaining this certification, professionals can enhance their career prospects and open up new job opportunities. Companies that employ Salesforce certified professionals can benefit from their expertise and improve their field service operations, leading to higher customer satisfaction and increased revenue. Overall, the Salesforce Field-Service-Consultant Exam is a valuable certification program for professionals who want to excel in the field service management industry.

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Salesforce Certified Field Service Consultant Sample Questions (Q142-Q147):

NEW QUESTION # 142
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers

A. Reduced Absences per Employee.
B. Reduced Travel Time per Work Order.
C. Reduced Overtime per Work Order.
D. Reduced Work Orders per Shift.

Answer: B,C

NEW QUESTION # 143
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet this requirement?

A. Add the Related Asset related list to the Asset Page and configure the Product Request object
B. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
C. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
D. Add the field history tracking related list to the Asset Page and configure the Product Request object,

Answer: A

Explanation:
Explanation
Assets are records that represent products or equipment that customers have purchased or installed[174].
Related Assets are records that track the relationships between assets such as parent-child or swap[175].
Product Requests are records that track the products or parts that are requested, transferred, or returned for a service appointment[176]. Adding the Related Asset related list to the Asset Page and configuring the Product Request object would allow Universal Containers to track the Asset lifecycle when equipment has been swapped out by creating related asset records for swapped assets and creating product request records for transferring or returning assets[177]. Adding the field history tracking related list to the Asset Page would not track the Asset lifecycle when equipment has been swapped out. Field history tracking is a feature that allows tracking changes to specific fields on an object over time[178]. Configuring the Asset Relationship object would not track the Asset lifecycle when equipment has been swapped out. Asset Relationship is an object that defines the types of relationships between assets such as parent-child or swap[179]. References:
https://help.salesforce.com/s/articleView?id=sf.asset.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_related_assets_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_product_requests_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_related_assets_swap.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.field_history_tracking.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_assetrelationship.htm

NEW QUESTION # 144
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

A. Capture signature, update record, sync device, deliver Service Report.
B. Deliver Service Report, capture signature, update record, sync device.
C. Capture signature, sync device, update record, deliver Service Report.
D. Deliver Service Report, update record, sync device, capture signature.

Answer: A

NEW QUESTION # 145
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

A. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
B. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
C. Define "cannot complete" as a pinned status for auto-dispatch services.
D. Define "cannot complete" as a pinned status for scheduling and optimization services.

Answer: A,D

Explanation:
Explanation
Pinned statuses prevent service appointments from being rescheduled or unscheduled by scheduling and optimization services3. Status transitions define the valid status changes for service appointments based on business rules. References: 3 https://help.salesforce.com/s/articleView?id=sf.fs_pinned_statuses.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5

NEW QUESTION # 146
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A. create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
B. add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
C. create a report chart that summarizes work order line items and add a link to theservice appointment layout.
D. create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.

Answer: A

Explanation:
A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface.
References: https://developer.salesforce.com/docs/component-library/documentation/en/lwc https://developer.
salesforce.com/docs/atlas.en-us.lightning.meta/lightning/https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_app_extensions.htm&type=5

NEW QUESTION # 147
......

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Field-Service-Consultant Interactive Practice Exam | Reliable Field-Service-Consultant Test Cram

Reliable Salesforce Field-Service-Consultant Test Cram - Valid Field-Service-Consultant Study Notes

Salesforce Certified Field Service Consultant Sample Questions (Q142-Q147):

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